So to fix the problem, you can try to update the scanner drivers.

Or the installed drivers may be not compatible with Windows 10. The scanner driver may be removed after upgrading to Windows 10. Then click the OK button.ģ) On your keyboard, press Windows logo key and R key at the same time to invoke the Run box.Ĥ) Type services.msc and click the OK button to open the Services window:ĥ) Right click Windows Image Acquisition (WIA), then click Properties.Ħ) Make sure Startup type is set to Automatic and the Service status to Running, the click Apply > OK.ħ) Check to see if you scanner works Update Scanner Drivers

If the check box next to Run this program in compatibility mode for, uncheck it. So the first thing you can do is verify Epson Scan is not set to Compatibility Mode.ġ) Right-click on the Epson Scan icon on the desktop, then click Properties.Ģ) Go to Compatibility tab. The Epson Scan might be set to Compatibility Mode after you upgrade your system to Windows 10. First, verify Epson Scan is not set to Compatibility Mode You can fix the problem by following the instructions below. Many Windows 10 users have reported this issue. Is this some power saving feature causing the software to sleep while it's 'not in use' (i.e.After upgrading to Windows 10, if your find your Epson scanner no longer work, don’t worry. The scanner is connected to an OWC Thunderbolt 2 hub and both VueScan and Image Capture can see it first time every time. I could put up with most of the oddities but I often leave it to scan 6 frames which takes around 10 minutes only now I will have to stay with it to keep prompting it onto each frame.

A power cycle on the scanner did nothing and in the end the only thing that got it to work was launching VueScan and doing a test scan before quitting that and trying EPSON Scan again. One time the pointer was already over the window and I just moved the mouse slightly and that woke it up after a pause of several minutes.Īt one point I quit it and relaunched and it could not see the scanner at all. To get it going again I usually have to click on its progress window (anywhere) and it will instantly begin scanning the next frame. Then, sometimes, it pauses after saving that frame. I run the preview scan and select multiple frames for full scan (I'm doing 35mm negatives) and it proceeds to scan the first frame. It has always acted a little weird – failing to notice clicks sometimes unless I Cmd-Tab to the app first, for example – but under El Capitan it is exhibiting some very annoying behaviour. I have the latest EPSON Scan software (3.9.4.0EN) which according to Epson is tested for El Capitan.

Epson v550 software update